Carpet Cleaning E2 Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning E2 provides professional carpet and related cleaning services to residential and commercial customers. By booking or accepting a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business booking or receiving services from Carpet Cleaning E2.

Company means Carpet Cleaning E2, the provider of the cleaning services.

Services means carpet cleaning and any related services agreed in writing with the Customer, including but not limited to upholstery cleaning, rug cleaning, stain removal, and additional cleaning tasks as specified in a booking confirmation.

Premises means the property or location where the Services are to be carried out.

Technician means an employee, subcontractor, or representative of the Company who performs the Services.

Agreement means the contract between the Company and the Customer comprising these Terms and Conditions and any written booking confirmation or service schedule.

2. Scope of Services

The Company provides professional carpet cleaning and related services in the Companys service area. The specific scope of work for each booking will be confirmed at the time of reservation, based on information provided by the Customer regarding the Premises, the condition of the carpets or other items to be cleaned, and any particular requirements.

Any verbal quotations given are estimates only and are based on the information supplied by the Customer. The Company reserves the right to adjust the price if, upon arrival, the condition or size of the carpets or Premises differs materially from the description provided at the time of booking.

3. Booking Process

Bookings may be made by the Customer through the Companys accepted communication channels as advertised from time to time. By placing a booking, the Customer confirms that they are at least 18 years of age and are either the owner of the Premises or have full authority from the owner or occupier to authorise the Services.

At the time of booking, the Customer must provide accurate and complete information regarding:

the address of the Premises and access details

the type, number, and approximate size of carpets or items to be cleaned

the presence of any significant stains, damage, odours, or special conditions

any parking or access restrictions which may affect the Technicians ability to carry out the Services.

The Company will issue a booking confirmation setting out the agreed date, time window, and estimated price for the Services. The Agreement is formed when the Customer receives the booking confirmation.

4. Access to Premises and Parking

The Customer is responsible for providing safe and suitable access to the Premises at the agreed time. The Customer must ensure that someone is present to grant entry, or make prior arrangements with the Company for key collection or other access arrangements.

The Customer must arrange suitable parking for the Technicians vehicle as close to the Premises as reasonably possible. Any parking charges or permits required to carry out the Services are the responsibility of the Customer and may be added to the final invoice if initially paid by the Company.

5. Customer Responsibilities Prior to Service

The Customer must prepare the Premises in advance of the scheduled appointment time. This includes:

removing small furniture, fragile items, ornaments, and personal belongings from the areas to be cleaned

securing valuables and confidential materials

informing the Technician of any known defects, loose fittings, pre-existing damage, or particular areas of concern

ensuring that electricity and water supplies are available at the Premises.

The Company reserves the right to refuse or suspend the Services, or to adjust the quotation, if the Premises are not properly prepared or if conditions are unsafe or unsuitable for the work to proceed.

6. Pricing and Quotations

All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated. Quotations are based on the information provided by the Customer and on standard cleaning methods.

The Company may revise the quotation on site if:

the areas or items to be cleaned are larger than described

the level of soiling, staining, or damage requires significantly more time, materials, or specialist treatment

additional services are requested by the Customer.

Any such changes will be discussed with the Customer before the work proceeds. Where the Customer does not agree to the revised price, the Company may cancel the booking without any further obligation, subject to the cancellation provisions in these Terms and Conditions.

7. Payments and Charges

The Customer agrees to pay the price specified in the booking confirmation, as amended where applicable under these Terms and Conditions. Payment terms are as follows unless otherwise agreed in writing:

For residential Customers, payment is due immediately upon completion of the Services, by a method accepted by the Company at the time of service.

For commercial Customers, the Company may at its discretion issue an invoice payable within a stated number of days from the invoice date.

The Company reserves the right to require a deposit or prepayment at the time of booking, particularly for large jobs or commercial contracts. Any deposit paid will be set against the final invoice.

If payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate applicable under English law, calculated on a daily basis until payment is made in full. The Company also reserves the right to recover any reasonable costs incurred in the collection of overdue amounts.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing notice to the Company via the same communication channels used for booking or as otherwise made available.

For standard residential bookings:

no cancellation fee will normally apply where at least 24 hours notice is given before the scheduled start time

where less than 24 hours notice is given, the Company may charge a cancellation fee of up to a reasonable percentage of the estimated booking value to cover lost time and costs.

For larger or commercial bookings where a deposit has been taken, the Company may retain all or part of the deposit if the booking is cancelled at short notice. The applicable terms will be notified to the Customer at the time of booking.

If the Technician is unable to gain access to the Premises at the scheduled time due to the Customers act or omission, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.

The Company reserves the right to cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, including but not limited to severe weather, transport disruption, illness, equipment failure, or other operational issues. In such cases, the Company will offer the Customer an alternative appointment at the earliest reasonable opportunity.

9. Service Standards and Limitations

The Company will provide the Services with reasonable care and skill and in accordance with professional standards for carpet cleaning. However, the Customer acknowledges and accepts that:

stain removal and odour elimination cannot be guaranteed, particularly where stains are old, set, caused by certain substances, or have been previously treated with unsuitable products

some carpets, rugs, and fabrics may be prone to wear, colour loss, shrinkage, or other reactions during cleaning, especially where they are old, damaged, or of delicate construction

drying times vary and depend on ventilation, temperature, carpet type, and level of soiling; the Company cannot guarantee specific drying times.

The Customer agrees to follow all after-care advice provided by the Technician, including any instructions about ventilation, use of heating, and restrictions on walking on or placing furniture on damp carpets.

10. Damage and Liability

The Company will take reasonable care when providing the Services. If damage is caused to the Premises or property as a direct result of the Companys negligence, the Customer must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services.

The Companys liability for loss or damage is subject to the following limitations:

the Company is not liable for pre-existing damage, defects, wear, discolouration, or deterioration that become more visible after cleaning

the Company is not liable for damage arising from reliance on incorrect or incomplete information provided by the Customer

the Company is not liable for incidental or consequential losses, including but not limited to loss of profit, loss of use, or inconvenience.

Where liability is accepted, the Company may, at its option:

arrange repair or restoration at its own cost

offer reasonable compensation, up to the value of the affected item, taking into account its age and condition.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot legally be limited or excluded.

11. Waste Handling and Environmental Compliance

The Company will carry out the Services in accordance with applicable waste and environmental regulations. Any waste generated by the cleaning process, such as extracted soiling, disposable materials, or containers, will be handled responsibly.

Where waste can be safely and lawfully disposed of via the Premises facilities, such as wastewater being discharged into appropriate drains, the Customer authorises the Company to use such facilities unless expressly instructed otherwise. The Customer confirms that the drainage and related systems at the Premises are suitable for normal wastewater discharge.

Where applicable, the Company will follow relevant rules relating to the storage, transport, and disposal of controlled waste and cleaning products. The Customer agrees not to request the Company to dispose of any hazardous or prohibited materials through the cleaning process and must notify the Company in advance if any such materials are present at the Premises.

12. Health and Safety

The Company is committed to providing Services in a safe manner. The Customer agrees to support this by:

ensuring that the Premises are free from immediate hazards that could pose a risk to the Technician or others

keeping children, pets, and other occupants away from work areas and equipment during and immediately after cleaning

not interfering with equipment, cables, or cleaning agents while the Services are being provided.

The Technician may refuse to carry out or continue the Services if they consider conditions at the Premises to be unsafe or unsuitable. In such cases, the Company may treat the visit as a late cancellation and charge a reasonable fee.

13. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible and, in any event, within 48 hours of the work being completed. The Customer should provide a clear description of the issue and, where relevant, allow the Company a reasonable opportunity to inspect and, if appropriate, re-clean or rectify the issue.

The Company aims to resolve complaints fairly and promptly. Offering a re-clean or remedial visit will normally be the first course of action, and this must be accepted before any consideration of partial refund or other remedy.

14. Personal Data and Privacy

The Company will collect and use personal information about the Customer solely for the purposes of managing bookings, providing the Services, and handling payments and queries. The Company will take reasonable steps to keep such information secure and will not share it with third parties except as necessary to perform the Services, process payments, comply with legal obligations, or where the Customer has given consent.

15. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that particular Agreement. Any significant changes will be made available through the Companys usual communication channels.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement arising from them, are governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with the Services or these Terms and Conditions.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any booking confirmation or written variations agreed between the Customer and the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations, whether oral or written.

By proceeding with a booking, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.