Carpet Cleaning E2 Privacy Policy

This Privacy Policy explains how Carpet Cleaning E2 collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Carpet Cleaning E2 customers in our operating area, including people who make enquiries, request quotes, or use our cleaning services.

Who We Are and Scope of This Policy

Carpet Cleaning E2 is a carpet and upholstery cleaning service provider operating in the local area. For the purposes of data protection law, Carpet Cleaning E2 is the controller of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

This Privacy Policy applies whenever you interact with us as a customer or potential customer, including when you contact us to request information, obtain a quote, book an appointment, or receive carpet cleaning or related services.

Types of Personal Data We Collect

We only collect personal data that is necessary to provide our services, manage our business, and comply with legal requirements. The types of personal data we may collect include:

Identification and contact details: name, address, property access information, and communication details you provide to us. Service and booking information: details about the services you request, property type and size, preferred dates and times, special instructions, and information about previous bookings with us. Billing and payment information: limited payment related information necessary for processing your payment, such as payment method details provided to or via our payment processor. Communication records: information contained in enquiries, quotes, bookings and correspondence with us, including any feedback or complaints. Technical and usage data: limited technical data generated when you interact with our online content or digital tools, such as basic device information and pages viewed, where applicable.

We do not intentionally collect special categories of personal data such as health information, unless you voluntarily provide such details where relevant to the service, for example information about allergies or sensitivities that may affect the cleaning products we use.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, through online forms, or in person, request a quote, make a booking, or communicate with us about our services. We may also collect data automatically when you use our website or digital tools, such as limited technical and usage data.

In some cases, we may receive your details from a third party, such as a property manager, letting agent, or family member, when they arrange cleaning services on your behalf. When this happens, we treat the personal data we receive in accordance with this Privacy Policy.

Lawful Basis for Processing Your Data

We process personal data only where we have a lawful basis under data protection law. Depending on the context, the lawful bases we rely on include:

Performance of a contract: where processing is necessary to provide our services, respond to your enquiries, prepare and send quotes, take bookings, carry out cleaning services, and manage payments and customer accounts. Legitimate interests: where processing is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include scheduling and optimising our services, improving our processes, managing customer relationships, and protecting our business and property. Legal obligations: where we need to process personal data to comply with legal or regulatory requirements, such as record-keeping, tax, or accounting obligations. Consent: where we rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our carpet cleaning and related services, including receiving and responding to enquiries, preparing and issuing quotes, scheduling and confirming appointments, carrying out cleaning at your premises, and managing follow-up visits if needed. To manage billing and payments, including issuing invoices, processing payments via our payment processors, and handling any related queries or disputes. To communicate with you, including providing service updates, appointment reminders, changes to bookings, and responses to your questions or requests. To manage our business operations, including planning routes and staff schedules, monitoring service quality, training staff, and improving our processes and customer experience. To maintain records and comply with legal obligations, including tax and accounting requirements, and responding to lawful requests from public authorities. To send you information about our services, offers, or updates where we are permitted to do so by law and, where required, where you have provided your consent.

Data Retention

We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as long as required by law. The length of time we retain data depends on the type of information and the reasons we process it.

In general, customer and booking records are retained for a period that allows us to manage our relationship with you, respond to queries or complaints, and meet tax, accounting, and regulatory obligations. After the applicable retention period has expired, we will either delete or anonymise your personal data so it can no longer be associated with you.

Use of Data Processors and Third Parties

We may engage third party service providers to help us operate our business and deliver our services. These third parties act as processors on our behalf and may process your personal data only in accordance with our instructions and for the purposes set out in this Privacy Policy.

Examples of processors we may use include payment processing providers for card or electronic payments, scheduling or booking software providers, secure data storage and hosting providers, and professional advisers who support our business operations.

We require all processors to implement appropriate technical and organisational measures to protect your personal data and to keep it confidential. We do not allow our processors to use your personal data for their own purposes.

Data Security

We take the security of your personal data seriously and use reasonable and proportionate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to personnel and contractors who have a business need to know it and are subject to confidentiality obligations, maintaining appropriate physical and electronic safeguards, and reviewing our security practices periodically.

While we strive to protect your personal data, no system can be guaranteed to be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority where required by law.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Carpet Cleaning E2 customers in our area, subject to certain legal conditions and exceptions.

Right of access: you can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you. Right to rectification: you can request that we correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection you have raised. Right to object: you can object to our processing of your personal data where we are relying on legitimate interests, including profiling based on those interests. We will stop processing unless we have compelling legitimate grounds that override your interests or the processing is needed for legal claims. You can also object at any time to processing for direct marketing purposes. Right to data portability: where our processing is based on consent or the performance of a contract and carried out by automated means, you may request to receive the personal data you provided to us in a structured, commonly used and machine readable format and have it transmitted to another controller where technically feasible. Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact Carpet Cleaning E2 using the contact details provided in our customer communications or on our usual service materials. We may need to verify your identity before responding to certain requests to help protect your privacy and security.

You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you are unhappy with how we have handled your personal data. We would appreciate the opportunity to address your concerns directly first and aim to resolve any issues promptly and fairly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updated version will apply to all Carpet Cleaning E2 customers in our service area from the date it is issued. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.